Relocation Request
How to request a free line transfer when moving home
Moving within a Netfizz coverage area? We transfer your fiber line to your new address free of charge. Here is how to book it.
Updated 2 months ago
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Is my new address covered?
Before booking, check if your new address is in a Netfizz coverage zone on our coverage page. Enter your new pincode to see the status instantly.
Booking the transfer
- Open the Netfizz app and go to Account → Relocation Request
- Enter your new address and preferred move date
- Select a 2-hour installation slot at the new address
- Confirm — you will receive a booking reference via SMS
What happens on the day
- A technician visits your old address to remove the ONT and seal the fiber entry point cleanly
- A second (or same) technician visits your new address to install a fresh fiber drop and configure your router
- Your plan, phone number, and billing details stay the same — nothing changes on your account
Is there a charge?
Line transfers within the same city are free. If you are moving to a different city where Netfizz also operates, a one-time transfer fee of ₹500 applies to cover the additional logistics.
Book your transfer at least 5 business days before your move date for the smoothest experience.
Frequently Asked Questions
We recommend at least 5 business days. Same-day transfers can sometimes be arranged but depend on technician availability in your area.
Join the waitlist for your new pincode. We will notify you as soon as fiber is available there. Your current plan continues at your old address in the meantime.
Yes. Your existing router moves with you. If your new home needs a different setup, the technician will advise on the day.